Salon CRM Software That Helps You Understand Your Customers
Keep customer profiles, appointments, services, visit history and billing information together in one salon CRM.
Swalook helps you see what's happening with your customers and take action when it matters.
What You Can Do
Customer Profiles
Keep each customer's name, number and details in one profile.
Customer History
See everything a customer has done with your salon.
Visit History
Know when a customer last visited and how often they come.
Service History
See which services each customer has taken.
Customer Spending
See the total and average spend for every customer.
Customer Segmentation
Group customers as new, repeat, at risk or dormant.
At-Risk Customers
Find customers whose visits are slowing down.
Dormant Customers
Find customers who haven't visited for a while.
Follow-Ups
Find the customers who need a follow-up and reach them on WhatsApp.
Customer Value
Identify customers who spend more or visit more often.
Customer History Workflow
- Customer details are captured
- Visits and services build their history
- CRM identifies patterns (e.g. at risk)
- Review recommendations
- Send targeted WhatsApp follow-ups
See It in Action
Customer profile and visit history overview
How Salons Use This
Due for a Visit
Easily identify customers who are due for their next appointment and send a friendly reminder to book.
At Risk Customers
Find customers whose visits are slowing down before they stop coming altogether and win them back.
High Value Customers
Identify your most loyal, high-spending customers and reward them to keep retention high.
Frequently Asked Questions
What is a Salon CRM?
A Salon CRM is a system that keeps all your customer profiles, visit history, services, and spending in one place, helping you manage relationships and retention.
How does the CRM help with retention?
By tracking visit frequency, the CRM automatically highlights customers who are due for a visit, at risk of leaving, or have become dormant.
Is the CRM connected to billing and appointments?
Yes, every appointment and bill automatically updates the customer's profile so their history is always up to date.
Ready to Know Your Salon Better?
See how Swalook can help you manage your salon, understand your customers, bring them back and find new ones.
Book a Demo